SEEKING FEEDBACK AND IMPROVEMENT, NASA'S EARTH DATA SYSTEM EARNS PRAISE

If you're distributing 412 million data products in a year to more than 1.1 million users, how do you ever make sure people are getting what they want? The Earth Observing System Data and Information System (EOSDIS) Project based at Goddard Space Flight Center, Greenbelt, Md., came up with a simple formula: They ask.

EOSDIS is the network of Earth science data centers that process, store, and make available the trove of data from NASA's past and current Earth-observing satellites. For the past seven years, EOSDIS management has collected thousands of responses from users of its system as a way to both gather metrics and improve on its delivery. EOSDIS works with the American Customer Satisfaction Index (ACSI) to systematically track its standing and progress through the eyes of its users.

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